Communication to the guests is a key criteria when developing long term relationships with customers.

Our team are completely professional in their responses to customers,
guest enquiries are important in the way they are handled and dealing with them properly equals good reviews,
and that is the result we want in the Air BNB Business.

We have clear, concise property guidelines that our guests can understand. No misconceptions that can lead to customers' expectations not being met.

We want their stay to be as enjoyable as possible.

Our team communicates to the guest before,
during and after their stay to ensure customer satisfaction. 

• At the time of booking, initially thanking the guest, and pointing out when further contact will be made with them
• At the check-in stage, with access details
• With a warm welcome to ensure a comfortable and easy settling in process
• With checkout details where to leave key, what to do with rubbish etc
• A couple of days after checkout we follow up with a gentle reminder of how important it is, to us, to receive a review, and emphasising on, how did they enjoy their 5 star experience

Through this process, your guest will be well informed, relaxed and comfortable and know that we are there when they need us if any issues do arise.